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MOHAMMAD_PARWEJ Member since 2015 19 posts
Ernst & Young LLP
Posted: 2 years ago
Last activity: 2 years 7 months ago
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How to completely transfer a WO/ case to some other user/operator so that it should not come back to the worklist of first operator?

Hi,

pxTransferAssignment can be used to transfer the current assignment. Once the transfer is done and the other operator/user has completed/ finished that assignment, the WO comes back again to the the first/initial operator's worklist.
How to completely transfer a WO/ case to some other user/operator so that it should not come back to the worklist of first operator?

Please suggest the possible solution.

Thanks,
Parwej

***Updated by moderator: Lochan to branch reply and create new post***

Case Management
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