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ANZ Banking Group Ltd
Posted: April 21, 2020
Last activity: April 22, 2020
How to configure WHEN conditions on Business Logic based Routing on Case type
I want to route an assignment based on a business condition to a WL/WB . I want to use the options of Business Logic option on an assignment in the case type definition. But I am not able use the existing application When condition
PFA screenshots of CaseTypeDef and OOTBWhen conditions . i want to configure application specific WHEN condition
***Edited by Moderator Marissa to add Help file URL to post and remove it from the Related Support Case field***
Accepted Solution
Posted: 7 months ago
Updated: 7 months ago
In the When rule, select Actions > 'Mark as relevant record'. Then it should appear in the list for you to choose.