Question
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Posted: October 25, 2017
Last activity: November 13, 2017
How to continue chat on webpages with script but shouldn't be able to initiate chat?
We know that chat works on pages only where there is chat script embedded. Is there a way to get the chat working with script embedded on the page but users should not be able to initiate the chat.
Scenario :
Page 1 - has chat script and can initiate a chat
Page 2 - has chat script and chat should continue on routing to this page, but user should not be able to initiate the chat.
Is the above scenario possible with the current version on Chat (7.22.8)?
By default, if there is a chat snippet on the page, it will get the launch icon on the page. The only way I can think of to do what you are proposing is to hide the chat launcher icon via CSS on the pages where you don't wish to launch from. You should be able to find the class of the launcher via Developer Tools and add CSS to hide it. This is not something available in the product.