How to continue chat on webpages with script but shouldn't be able to initiate chat?
We know that chat works on pages only where there is chat script embedded. Is there a way to get the chat working with script embedded on the page but users should not be able to initiate the chat.
Scenario :
Page 1 - has chat script and can initiate a chat
Page 2 - has chat script and chat should continue on routing to this page, but user should not be able to initiate the chat.
Is the above scenario possible with the current version on Chat (7.22.8)?
Pegasystems Inc.
US
By default, if there is a chat snippet on the page, it will get the launch icon on the page. The only way I can think of to do what you are proposing is to hide the chat launcher icon via CSS on the pages where you don't wish to launch from. You should be able to find the class of the launcher via Developer Tools and add CSS to hide it. This is not something available in the product.
Infosys
AU
How can we hide the icon only on particular pages and not always? Do we need to go with custom scripting to achieve this as I think this is not possible via CSS?
Pegasystems Inc.
US
It is absolutely possible to do this via CSS, but, I can't tell you how to accomplish this without knowing about your website. The CSS can be put directly into the HTML of the specific page where you want this hidden. It does not require scripting. The following CSS would hide the button on a given page:".chatLauncher {display: none;}". You can put it directly into the HEAD tag of the individual page where you want the button gone.