Question
How to create a case defined in other application
Hi,
I have this scenario. I have defined case A in the application A1 and case B in the application B1. Application A1 is built on B1. In the flow defined on case A I would like to create case B1 (with smart shape "Create Case" selecting Create Case, not child case), to navigate assignments defined in the flow of case B until this case goes to Resolved-Compled and so to return in the next assignment of flow of case A, step after smart shape Create Case B. How Can I implement this requirement? I am using Pega 7.3.1.
Thanks.
This is possible only when Case type B is defined as Remote case type and worked using Federated Case Management.
Please refer below links:
Information on Remote Case Type:
https://community.pega.com/sites/default/files/help_v722/procomhelpmain.htm#rule-/rule-obj-/rule-obj-casetype/main.htm
Information on FCM:
https://community.pega.com/sites/default/files/help_v722/procomhelpmain.htm#basics/v6portal/landingpages/federatedcasemanagement/fcmlandingpage.htm?Highlight=remote%20case%20type
Hope this helps you.