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IMEN SELLAMI (IMENS0687)
Oligos

Oligos
FR
IMENS0687 Member since 2017 5 posts
Oligos
Posted: March 25, 2018
Last activity: April 19, 2018
Posted: 25 Mar 2018 20:35 EDT
Last activity: 19 Apr 2018 9:46 EDT
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How to create a new correspondence from the Case Manager portal?

Hello everyone,

I have a requirement to allow manager to add a new mail or modify an existing mail that is stored in a correspondence rule.

To modify an existing mail, I just delegate the rule but how can I do to enable a user to create a new correspondence ?

Best Regards

Imen

Pega Customer Service Case Management
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