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Posted: March 25, 2018
Last activity: April 19, 2018
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How to create a new correspondence from the Case Manager portal?
Hello everyone,
I have a requirement to allow manager to add a new mail or modify an existing mail that is stored in a correspondence rule.
To modify an existing mail, I just delegate the rule but how can I do to enable a user to create a new correspondence ?
Best Regards
Imen
Posted: 2 years ago
Hi Kumar,
Actually we change the approach so I don't need it anymore.
Thank you
Hi Imen,
There is no way to create a new correspondence from Case manager portal.
Yes, existing ones can be modified by delegating as you said.
Let me know your exact use case, probably I can suggest some other approach to address that.