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 IMEN SELLAMI (IMENS0687)
Oligos

Oligos
FR
IMENS0687 Member since 2017 8 posts
Oligos
Posted: March 25, 2018
Last activity: April 19, 2018
Posted: 25 Mar 2018 20:35 EDT
Last activity: 19 Apr 2018 9:46 EDT
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How to create a new correspondence from the Case Manager portal?

Hello everyone,

I have a requirement to allow manager to add a new mail or modify an existing mail that is stored in a correspondence rule.

To modify an existing mail, I just delegate the rule but how can I do to enable a user to create a new correspondence ?

Best Regards

Imen

Pega Customer Service Case Management
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Accepted Solution

Posted: 3 years ago
Posted: 29 Mar 2018 5:12 EDT
Rohit Kumar (kumar10)
PEGA
Principal Software Engineer
Pegasystems Inc.
IN

Hi Imen,


 


There is no way to create a new correspondence from Case manager portal.


Yes, existing ones can be modified by delegating as you said.


Let me know your exact use case, probably I can suggest some other approach to address that.

We'd prefer it if you saw us at our best.

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