Question

3
Replies
527
Views
Suman Pyne (sumanpyne)
Accenture

Accenture
IN
sumanpyne Member since 2009 17 posts
Accenture
Posted: December 26, 2018
Last activity: January 3, 2019
Posted: 26 Dec 2018 4:23 EST
Last activity: 3 Jan 2019 2:32 EST
Closed

How customer response in email captured back to PEGA

When an email is sent out from PEGA with some offer with Accept/Reject or links.

Customer may click on Accept/Reject or on any other link in that email. How this click with customer response is tracked back to PEGA and responses are updated to tables, can someone please explain in details.

Thanks for your help on this.

Regards,

Suman Pyne.

***Edited by Moderator: Pallavi to update platform capability tags***​

Pega Marketing Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.