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sumanpyne Member since 2009 14 posts
Accenture
Posted: December 26, 2018
Last activity: January 3, 2019
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How customer response in email captured back to PEGA

When an email is sent out from PEGA with some offer with Accept/Reject or links.

Customer may click on Accept/Reject or on any other link in that email. How this click with customer response is tracked back to PEGA and responses are updated to tables, can someone please explain in details.

Thanks for your help on this.

Regards,

Suman Pyne.

***Edited by Moderator: Pallavi to update platform capability tags***​

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