Jose Navas (josenavas)
Jose Navas
josenavas Member since 2013 41 posts
Posted: February 18, 2021
Last activity: February 18, 2021
Posted: 18 Feb 2021 0:31 EST
Last activity: 18 Feb 2021 11:07 EST

How to Customize Directed Web Access (DWA)


We are trying to implement DWA for one of our use cases. I think I have set up everything correctly, like specifying the  External Work Party, modifying the EngageExternalQuick flow, and specifying a custom External operator. However, when I try to modify the overall look of the external assignment like removing the header, and the default note, then include a radio button field, but no matter what I do I keep seeing the same default layout :/

Default external assignment

I tried to modify the flow EngageExternalQuick by changing the flow action after the first assignment (so it can display my custom section), also specifying a different harness or specializing the default one (PerformExternal) with no luck.

Thanks for any thoughts on this,


Pega Platform 8.4.1 Case Management