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Avinash Haridasu (Avinash.Haridasu)
Morgan Stanley

Morgan Stanley
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Avinash.Haridasu Member since 2014 293 posts
Morgan Stanley
Posted: October 19, 2018
Last activity: November 20, 2018
Posted: 19 Oct 2018 1:59 EDT
Last activity: 20 Nov 2018 14:22 EST
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How to customize get next work to fetch based on case status

Hi

I have a requirement to fetch to customize the get next work object based on the status of the case..

For Ex:

Below are my case statuses in the order of priority:

Pending-ABC

Pending-Fulfillment

Pending-External

The get next work should fetch Pending-ABC first and once all of them are over then it should fetch Pending-Fulfillment and then Pending-External in the same order.

How do i achieve this?

Your thoughts?

***Edited by Moderator Marissa to update platform capability tags****

Case Management
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