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JAYAN1 Member since 2011 4 posts
PEGA
Posted: 4 years ago
Last activity: 4 years ago
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How to Customize OOTB RD CPMThroughputByResolveOpByYear/Week/Day based on CreateDateTime filter?

In report definition rules where function pxBalance is used, for examples report definitions CPMThroughputByResolveOpByYear/Week/Day,

for the same single report, changing the CreateDateTime values in the filter conditions has no impact on the pxBalance, as a result the report results are incorrect.

  1. Can the function be fixed so that it takes into account the modified CreateDateTime filter?
  2. If this cannot be done, can you please provide documentation on how to customize the report to return valid results?
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