Question2Replies385Views TahaEzzi Member since 2018 2 posts Bank Of America Posted: August 4, 2019Last activity: August 20, 2019 Closed How to customize Re-Open case by showing section before case is reopenedFolks,We have a requirement such that once case is in status "Resolved-Closed", it can be reopened from actions menu.Users can click on Reopen from menu and a section should be shown on current harness capturing details for reason of reopening a case and then finally using PEGA OOTB to reopen case.We are able to show the section capturing reopen details in pop-up by setting target=pop up but unable to do in current harness.Trying to show section with target=replace current harness gives an error "Local actions are available only when you are performing the assignment."Any help on same is appreciated! Low-Code App Development Data Integration Java and Activities Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoN.SenSharma Accenture UK replied to TahaEzziOption 1: Open the case in OOTB Reopen harness. You may need to specialize the Reopen harness content as per your requirement. Upon submission of this harness/screen, PRPC will reopen the case. Note: The standard way of reopening a case is - https://community.pega.com/sites/default/files/help_v722/procomhelpmain.htm#basics/portal/casemanager/cm-reopening-a-resolved-case-tsk.htm Posted: 1 year agoTahaEzzi Bank Of America replied to TahaEzziI used "Reopen" harness. Customized it to show my section rule and showed it on button using Launch Harness action.