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Jay_KS Member since 2008 8 posts
Luxoft DXC
Posted: October 20, 2020
Last activity: 4 days 4 hours ago

How to de-escalate a Live Chat?

Once a chat is escalated to Live Agent, sometime we get 'No Agent is available', so in this scenario how can I allow the user to continue doing something else like go back to Menu and do other stuffs?

***Edited by Moderator: Pooja to update content type to product and add product details, add platform capability tag***
Pega Customer Service Conversational Channels
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