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ThanhNamB Member since 2015 7 posts
W&W Informatik
Posted: 3 years ago
Last activity: 3 years 6 months ago
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How to debug Pega Mobile Client & Login Issue

Hi Guys,

Background

I started to develop an Android app (Pega Mobile Client) with an Personal Edition on the version 7.2. I didn't do it from scratch but I exported an application from 7.2.1 und imported it to 7.2. As far as I am concerned, I already did the right configurations regarding enabling the environment for Pega Mobile (Mobilebuildserverrule, Certificates etc.). The application/main case consists of several Single Step Assignments and one Create PDF Utility hence it doesn't use Screenflows. 

 

Problem Description

I succesfully build the app, but only without enabling the cases online. It works though just as the application if you call it from the browser. But as soon as I enable the case offline the application doesn't work anymore. To be precise, I can't login to the app, it only returns "Unable to access the server - login process failed" (something like that). The user credentials are correct and the tomcat doesn't show any error messages or logs.

I'm reffering to the following feature https://pdn.pega.com/troubleshooting-pega-mobile-client/troubleshooting-pega-mobile-client#04_viewing_logs , which I unfortunately can't utilize.

 

My main problem is, that I do not get any useful error messages and / or logs. I already enabled the loggin mechanismn for the Pega Mobile client, and set the log level to "debug", but I don't know how to access them. 

So if anyone explains me how to correctly debug the Pega Mobile Client or if you have any ideas why I can't even correctly login to the offline enabled application, that would be nice.

 

Thanks in advance!

Kind regards

Nam

*NOTE* I can add screenshots if neccesary :) 

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