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RaviB211 Member since 2014 3 posts
Cognizant
Posted: July 21, 2016
Last activity: July 22, 2016
Closed

How to decline a request passively

Hi

I have a requirement, where when the SLA expires, at the deadline, when no action is performed, the case goes to the rejection stage and the case gets closed with a different status.So i configured the SLA and the deadline action i have given the Advance flow and update status activity. but both are not fired. Please let me know if i am missing anything or how to fix the problem. Thank you.

 

**Updated by Moderator: Marissa. Removed user added helpme tag. Apologies for confusion, shouldn't have been an end-user option***

 

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