Posted: 8 Oct 2018 19:43 EDT Last activity: 14 Oct 2018 22:46 EDT
How to determine if chat is in-progress when you have multiple open pages?
My client has their own chatbot that will hand off to Pega chat. Once the hand off is done and Pega chat is active they will then no longer show their chatbot.
This works fine if the customer has only opened a single page from the client’s website open. However the customer needs to have the same experience if they then open multiple tabs. Any idea how the clients chatbot can detect that there is an open Pega chat?
I guess you have hooked on to the chatStarted and chatEnded event on the customer's end to determine if any chat is going on ; so to determine if any chat is going-on on other tabs you can have a property on sessionStorage called "active-chats" , and set the value of this property based on chatStarted and chatEnded event. You can then use this property to determine if any chat is going on any tab.