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HALLM2 Member since 2011 15 posts
PEGA
Posted: 2 years ago
Last activity: 2 years ago
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How to determine if chat is in-progress when you have multiple open pages?

My client has their own chatbot that will hand off to Pega chat. Once the hand off is done and Pega chat is active they will then no longer show their chatbot.

This works fine if the customer has only opened a single page from the client’s website open. However the customer needs to have the same experience if they then open multiple tabs. Any idea how the clients chatbot can detect that there is an open Pega chat?

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