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Matthew Hall (HALLM2)
PEGA
Principal System Architect
Pegasystems Inc.
NZ
HALLM2 Member since 2011 15 posts
PEGA
Posted: October 8, 2018
Last activity: October 14, 2018
Posted: 8 Oct 2018 19:43 EDT
Last activity: 14 Oct 2018 22:46 EDT
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How to determine if chat is in-progress when you have multiple open pages?

My client has their own chatbot that will hand off to Pega chat. Once the hand off is done and Pega chat is active they will then no longer show their chatbot.

This works fine if the customer has only opened a single page from the client’s website open. However the customer needs to have the same experience if they then open multiple tabs. Any idea how the clients chatbot can detect that there is an open Pega chat?

Pega Customer Service Conversational Channels
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