Rob Jago (Rob_Jago)
Senior Consultant
Rob_Jago Member since 2015 41 posts
Posted: November 25, 2016
Last activity: December 9, 2016
Posted: 25 Nov 2016 13:48 EST
Last activity: 9 Dec 2016 11:30 EST

How to differentiate "un-opened/un-actioned" assignments from opened assignments in my worklist or from the team member work list?

The easiest way to explain this is the unread emails from any mail client.  Unread emails are usually bold where opened emails are not bold.

Does that same capability exist within Pega worklists  OOTB?    or if not, does anyone have a recommendation / example implementation of how to do that.

So, today, my worklist (assignments that are assigned to me to work on)  shows 10 items.  I have opened up all 10.  And done some work on each.  I haven't completed the assignment as I am still "doing things".   

Let's say today is wednesday and I am off sick thursday/Friday.

I come back into work on Monday and now 5 new assignments are assigned to me.  due to different default sort order they are intermingled with the previous 10 but I can't tell which ones I have done work on.  Without having to open (and subsequently close) all 15 of them, how can I quickly identify the 5 new ones.

Can the same logic be applied to the team member work list so that other members could see which ones I have opened or is only restricted to my worklist (i.e. per user)?



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Case Management User Experience
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