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XiY81825 Member since 2020 2 posts
Rakuten Inc
Posted: 6 months ago
Last activity: 6 months 1 week ago

how do go back to the previous operator?

I create a case . it  has  3 stages in total.when I am in the third stage, an then I want to route to the first stage and the first  operator. I think the system should record the first operator id, but I can not find it   and  I  do not know how to do it.

 

please give me some advice.

best wishes.

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management
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