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Posted: March 15, 2020
Last activity: March 16, 2020
how do go back to the previous operator?
I create a case . it has 3 stages in total.when I am in the third stage, an then I want to route to the first stage and the first operator. I think the system should record the first operator id, but I can not find it and I do not know how to do it.
please give me some advice.
best wishes.
***Edited by Moderator: Pallavi to update platform capability tags***
Hi
I think the ideal way of doing this is to create work parties and route the assignments using work parties(case participants). You can create the workparties for each participant in your case type and route the assignment accordingly.
Go through this link to configure the same https://community.pega.com/knowledgebase/articles/process/introduction-work-parties-and-work-party-rules
If you want a simple solution simply use Route to .pxCreateOperator that will route to the first operator directly. The current operator id will be in .pxUpdateOperator if the current use makes some changes to the operator.
Hope this helps