XiY81825 Member since 2020 2 posts
Rakuten Inc
Posted: March 15, 2020
Last activity: March 16, 2020

how do go back to the previous operator?

I create a case . it  has  3 stages in total.when I am in the third stage, an then I want to route to the first stage and the first  operator. I think the system should record the first operator id, but I can not find it   and  I  do not know how to do it.


please give me some advice.

best wishes.

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management
Share this page LinkedIn