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ekafrawy Member since 2009 4 posts
Wells Fargo & Company
Posted: 5 years ago
Last activity: 5 years 4 months ago
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How do I customize the OOTB ProcessEvents SLA agent activity?

Hello,

I'm looking to see if there is a way to configure the Pega out of box Pega-ProCom agent to process only Ticklers, and notifications. We dont want this agent to process any other types of assignments. Does anyone here know how this Agent actually identifies the assignments that get processes? Again, we are looking to customize this agent so that it only proceesses Tickers, and notifications. The ProcessEvents Agent Activity seems to be the activity which we would have to modify, but we cant seems to tell how to limit just tickers and notifications to be process only.

This is being done in Pega Smart Investivate 6.1 sp2

Thanks,

Eric

***Updated by moderator: Marissa to close post***

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