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 Rashmi Raj (RashmiRaj)
Accenture
Associate Manager
Accenture
IN
RashmiRaj Member since 2013 33 posts
Accenture
Posted: September 19, 2016
Last activity: November 18, 2016
Posted: 19 Sep 2016 1:28 EDT
Last activity: 18 Nov 2016 5:21 EST
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How do I raise a support request to Pega ?

Hi,

We have an issue of starting flows in the Create case shapes not launching in Pega 7.1.9 . The same is working fine in Pega 7.2. 

Could some one help me with the steps to raise a support request (SR) with Pega for the same  ?

Thanks,

Rashmi

***Updated by Moderator: Vidyaranjan. Removed user added #helpme and Ask the Expert, FAQ tags. Apologies for confusion, shouldn't have been an end-user option***
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Posted: 4 years ago
Posted: 19 Sep 2016 6:55 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
MOD
Lead Technical Documentation Specialist
Pegasystems Inc.
IN

Hi Rashmi,


Would you consider troubleshooting the issue here before creating an SR? If so, please let us know more details such as the issue scenario and steps to replicate it.


Regards,

Lochan  |  Community Moderator  |  Pegasystems Inc.
Posted: 4 years ago
Posted: 11 Nov 2016 3:07 EST
Lochana Durgada Vijayakumar (Lochan_DV)
MOD
Lead Technical Documentation Specialist
Pegasystems Inc.
IN

Hi Rashmi,


Thanks for the update! Please let us know the SR number so that we may tag it to this post and track it to closure. We will then update this post with the resolution so that it benifits other community members who have the same question!


Regards,

Lochan  |  Community Moderator  |  Pegasystems Inc.