Question
How do I raise a support request to Pega ?
Hi,
We have an issue of starting flows in the Create case shapes not launching in Pega 7.1.9 . The same is working fine in Pega 7.2.
Could some one help me with the steps to raise a support request (SR) with Pega for the same ?
Thanks,
Rashmi
***Updated by Moderator: Vidyaranjan. Removed user added #helpme and Ask the Expert, FAQ tags. Apologies for confusion, shouldn't have been an end-user option***
Hi Rashmi,
Would you consider troubleshooting the issue here before creating an SR? If so, please let us know more details such as the issue scenario and steps to replicate it.
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Accepted Solution
I have reached out to the Pega Global help desk to solve this issue. This can be closed.
Hi Rashmi,
Thanks for the update! Please let us know the SR number so that we may tag it to this post and track it to closure. We will then update this post with the resolution so that it benifits other community members who have the same question!
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Hi Reshmi,
Could you let me know which browser version you are using.
Fot SR creation you can follow the below thread.
https://pdn.pega.com/community/pega-product-support/question/create-pega-sr