Posted: 9 Apr 2020 13:54 EDT Last activity: 14 Jun 2021 7:38 EDT
How to do it right route to with decition tree
I need the assignment route to the "Head User" of the department. But it must be the HeadUser of the department that created the case.
Example: ClientManager create case, and assigment route to HEADClientManager.
I use decision tree,but it not work
What is the best way to do this?
***Edited by Moderator Marissa to update Platform Capability tags****