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VioletU4 Member since 2020 3 posts
Lanit
Posted: 5 months ago
Last activity: 5 months 1 week ago

How to do it right route to with decition tree

I need the assignment route to the "Head User" of the department. But it must be the HeadUser of the department that created the case. Example: ClientManager create case, and assigment route to HEADClientManager. I use decision tree,but it not work What is the best way to do this?

 

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Platform 7.2 Decision Management
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