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KatherineC Member since 2018 15 posts
Accenture
Posted: 2 years ago
Last activity: 2 years 1 month ago
Closed

How do we check if messages have been sent (Pega Marketing)

There have been cases where we get a failed campaign run and it displays that there are 0 offers initiated.

Yet in the same page, another section say that a number of offers have been initiated.

Upon checking, the messages in the offer have indeed been sent, despite the failed campaign run.

First of all, why is there a contradiction in the number of offers initiated?

Secondly, is it correct to say that as long an offer has been initiated (from second screenshot), then it means that that offer's flow has been performed? Ie, the SMS/emails that are part of the offer have been sent?

***Edited by Moderator Marissa to update platform capability tags****

Pega Marketing
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