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Cognizant Technology Solutions
Posted: April 21, 2016
Last activity: September 19, 2016
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how does email listener handle the error queue
Hi Team,
Can anyone please provide clarification regarding handling of error queue in email listener.
My Requirement:
When an email comes to a particular configured email id, it should create a case.
But whenever an email is coming,the case is getting created and error count is also getting increased. As a result, multiple cases are getting created for a single email.
Regards,
Divya Sri Padarthy.
Message was edited by: Marissa Rogers - Added Category, moved from Mesh Help
As far as I know there is no queue mechanism in Email Listener data instance.
Ideally Email Listener listens on a particular folder(Let's say Inbox), whenever incoming email reaches the inbox, email listener starts processing the email and perform the operations mentioned in Email Service Activity. Once email gets processed it should go to read process and Email Listener won't be able to access again.
pyCreateAndManageWorkFromEmail OOB activity creates a case upon receiving the new email. Use this activity and test your scenario.
https://pdn.pega.com/sites/pdn.pega.com/files/help_v72/procomhelpmain.htm#data-/data-admin-/data-admin-connect-/data-admin-connect-emaillistener/propertiestab.htm