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divyasripadarthy Member since 2013 13 posts
Cognizant Technology Solutions
Posted: 4 years ago
Last activity: 4 years 5 months ago
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how does email listener handle the error queue

Hi Team,

Can anyone please provide clarification regarding handling of error queue in email listener.

My Requirement:

When an email comes to a particular configured email id, it should create a case.

But whenever an email is coming,the case is getting created and error count is also getting increased. As a result, multiple cases are getting created for a single email.

Regards,

Divya Sri Padarthy.

Message was edited by: Marissa Rogers - Added Category, moved from Mesh Help

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