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VENKATASUMANTHKRN7364 Member since 2015 9 posts
AMEX
Posted: December 10, 2015
Last activity: December 14, 2015
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How does PickBalancedOperator function randomly picks the Operator

Hi,

We have an application in which we are assigning work to operators based on skills.

Ideally operators should be assigned with work based on skills, workload, availability and also time duration of operator availability.

But the operator is getting picked up randomly and not based on time duration of operator availability.

eg:

Operator A logs in at 9:00AM and makes himself available

Operator B Logs in at 9:30AM and makes himself available

Operator C logs in at 10:00AM and makes himself available.

after 10:00AM when all the 3 operators are available, if an assignments comes in, it gets assigned randomly to any one of them. But Ideally it should be assigned to Operator A as he as was available for a longer time.

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