Question

8
Replies
1123
Views
alexplisov Member since 2017 5 posts
Alfa Bank
Posted: 1 year ago
Last activity: 1 year 3 months ago
Closed
Solved

How does work object get records from Declare Index table?

Hello.

We have WorkObject with the page list, that is exposed via Declare Index. At some strange point records inside index table in DB do not load, when we open a case. There is no page list on the clipboard.

Per my understanding, as long as index table has records with corresponding keys (pxinsindexedkey, pxindexcount and pxindexpurpose), they should be fetched on the case opening.

So how does Pega know, when to fetch data from index table and when does this event occure?

Best regards,

Aleksei Plisov.

***Edited by Moderator Marissa to update platform capability tags****

Case Management SR Created
Moderation Team has archived post
Share this page LinkedIn