Posted: 29 Oct 2015 12:52 EDT Last activity: 3 Nov 2015 0:37 EST
How to dynamically Set Stage SLA?
We have a requirement where we need to set Case, Stage and Assignment level SLAs at runtime based on the inputs from the user. So that a case or stage could have different SLA at run-time. I found many discussions on Case and Assignment for this, and already implemented a pattern for Case level using pySLAName and DefineSLATimes activity.
But is there a way to do similar thing for Stage? any OOTB activity/flow that I can use at runtime.
You can check the data on the Clipboard to see if it is already in your pxFlow pages. I ran a quick test using the Flow-New method in an activity to add it when I entered the stage since I had not specified a stage SLA previously.
It looks like it will be called whenever there is an SLA associated with the stage. Or I can call it during the first step of Stage. But this will require me to have changes across all stages.
Is there other flow/activity, which I can use or modify, to get this done across the stages at one place. I am planning to specify a decision table, which can decide the SLA name by passing stage name.
Basically I need some activity or flow, which can silently run instead of prompting user through flow action. But even if we use the above flow actions, will it change the SLA for stage or not? looks like they work on assignment level SLAs.