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Tariq Jawed (jawet)
PEGA
Senior System Architect
Pegasystems Inc.
US
jawet Member since 2015 2 posts
PEGA
Posted: October 29, 2015
Last activity: November 3, 2015
Posted: 29 Oct 2015 12:52 EDT
Last activity: 3 Nov 2015 0:37 EST
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How to dynamically Set Stage SLA?

We have a requirement where we need to set Case, Stage and Assignment level SLAs at runtime based on the inputs from the user. So that a case or stage could have different SLA at run-time. I found many discussions on Case and Assignment for this, and already implemented a pattern for Case level using pySLAName and DefineSLATimes activity.

But is there a way to do similar thing for Stage? any OOTB activity/flow that I can use at runtime.

Regards,

Case Management
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