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Posted: October 29, 2015
Last activity: November 3, 2015
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How to dynamically Set Stage SLA?
We have a requirement where we need to set Case, Stage and Assignment level SLAs at runtime based on the inputs from the user. So that a case or stage could have different SLA at run-time. I found many discussions on Case and Assignment for this, and already implemented a pattern for Case level using pySLAName and DefineSLATimes activity.
But is there a way to do similar thing for Stage? any OOTB activity/flow that I can use at runtime.
Regards,
Hi Tariq,
The stage SLAs use the flow rule pzInternalStageFlow. Would you be able to spin off this flow when entering the stage and pass in the SLAName parameter?
Regards,
Carissa