Question 42 Views × Close popover Ramesh Nalimela (Ramesh_Nalimela) Web.com Pega Architect Web.com IN View Profile Send Message Ramesh_Nalimela Member since 2015 6 posts Web.com Posted: January 13, 2020 Last activity: January 13, 2020 Posted: 13 Jan 2020 13:40 EST Last activity: 13 Jan 2020 14:31 EST Closed How email functionality Works in Pega CS Dear All, My requirement is to send, receive and reply to all emails dynamically along with previous email chain and history from Pega . But currently available functionality is not up to the mark , and the reply emails are attaching as original email and the send emails also attaching in attachment category. the expected functionality is likely to have an outlook email or Gsuit email integrated functionality ***Edited by Moderator Marissa to update platform capability tags**** Pega Customer Service Case Management × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.