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BrahmeswaraRao Member since 2016 37 posts
Posted: 4 years ago
Last activity: 4 years 10 months ago
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How Email service to use an email attachment as a work object attachment

Hi ,

The " Email-Based work processing" feature is being used in our application . Now system is able to reply to the user with a case id whenever user reports the problem via email .

Also Manager is able to perform the assignment actions(Approve/Reject) through an email ,and case id is processed as expected.

Here requirement is ,user may send a separate email notification by keep case id in email subject along with attachments ,and those inbound email attachment files save with case id that mentioned in email subject.

Looks like service email activity "pyCreateAndManageWorkFromEmail"  is take care of email attachment feature as well,but i'm unable to make correct subject pattern for email request.

Please suggest me if work around to feature.

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