I've just upgraded from PEGA v7.1.8 to v8.4.3 and I have a problem to keep my customization when a user close a tab on pega when he clics on the cross icon.
We use Customer Service for Insurance
In PEGA v7.1.8, I customized the section CPMPortalRecent and I added "run a script" on the icon used to close a tab. No problem
In PEGA v8.4.1, this section is not used and PEGA manage directly the tabs on the section CPMInteractionPortalWorkArea and It's impossible to find a section including the icon used to close the tabs. The section is not customizable.
How can I add "run a script" when a user close a tab ? Have you any idea ?
***Edited by Moderator: Pooja Gadige to add platform capability tag***
Thank your for your response but the solution is not applicable in my use case. I want to execute JS and not an activity or a data transform. So I can't customize the activity CloseDefaults to resolve my problem.
Posted: 4 months ago
Posted: 15 Feb 2021 11:44 EST
Tashika Shrestha (TashikaS)
Senior Technical Solutions Engineer