Question2Replies25Views×Close popoverGilmer Torres (GilmerT5) 4th Source 4th Source MX View Profile GilmerT5 Member since 2018 2 posts 4th Source Posted: November 25, 2020Last activity: November 26, 2020Posted: 25 Nov 2020 16:17 ESTLast activity: 26 Nov 2020 17:25 EST How to execute a SLA from a branch with an agent?Hello Pega comunnity.I have the following technical challenge.How to execute a SLA from a branch with an agent? Thank you Regards Pega Platform 7.4 Low-Code App Development Dev/Designer Studio Insurance System Architect ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 1 month agoPosted: 26 Nov 2020 1:32 EST×Close popoverDhanunjaya Rao B (Dhanunjai) PEGA Architect - CRM Pegasystems Inc. IN View ProfileDhanunjai PEGA replied to GilmerT5SLAs are processed by OOTB standard agent rules. You don't need to configure anything explicitly to process SLA rules even if they are in branch rulesets. Posted: 1 month agoPosted: 26 Nov 2020 17:25 EST×Close popoverBraam Smith (BraamCLSA) PEGA Partner Success Technical Lead Pegasystems Inc. AU View ProfileBraamCLSA PEGA replied to GilmerT5The agent that processes SLA events uses the access group of the operator who created the assignment as its security context. Therefore:If the operator had the intended branch on their ruleset stack when the assignment was created, andIf the branch is still on the application referenced by that access group when the SLA is processed by the agent:... then the SLA in the branch will be run by the SLA agent.