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Posted: November 25, 2020
Last activity: November 26, 2020
How to execute a SLA from a branch with an agent?
Hello Pega comunnity.
I have the following technical challenge.
How to execute a SLA from a branch with an agent?
Thank you
Regards
SLAs are processed by OOTB standard agent rules. You don't need to configure anything explicitly to process SLA rules even if they are in branch rulesets.