How fields you should use when create a service that use pyStartCase to create Case ?
I am designing to create a service in PEGA, which allows external systems to create separate cases. When I use the Service Wizard, I am selecting the "Create and Manage work" option and creating a service rule of type SOAP. To enable the case creation, I am selecting the flow type pyStartCase
When I run my service, I can generate the case, creating the instance, however, on return of service comes the following message:
What default fields must be present in the service structure, so that a Flow Problem is not generated. Or rather, should I tweak the configuration of pyStartCase, allowing it to configure the desired routing?
This is due to work basket routing issue, The case is being created. However, it is not routing properly, check your routing on immediate assignments either in pyStartCase or in first flow of your case.
Once the routing done properly, the issue will be resolved.
It´s sound good and think that can solve my issue. However, I have one doubt: When a create my request structure, should I expose one field to indicate who´s operator generate assignment ? I ask, because, when the service create the instance for case, not show the operator that generate the task. Or Can I define on pyStartCase or the first flow one procedure for update information about operator ?