How to find Pega 7.1.8 Upgrade Guide? Actually, I found it; this is feedback on some pesky PDN behavior :-)
I just found the Pega 7.1.8 upgrade guide. Yay! And it answered my question succinctly. So far, so good; I'm waiting on a DBA to copy a DB schema.
However, I it was difficult to find the guide. While I wait on the DBA, I am writing this as feedback to help make the PDN better. Many people in the field (including Pega Professional Services staff) have told me that they [dislike] the [darn] PDN. I'm replacing some other verbs and modifiers there. The behavior I saw today is typical of people's complaints; when the search behavior of the PDN doesn't make any sense, we stop trying :-(
The step-by-step story below should illustrate the issue pretty well. Let me know if you need anything else. Sure, this is criticism, but the essential point is that I want to help.
Hopefully your unfortunate experience is more the result of being "a day early to the party". I know that as we speak the PDN team is putting the final touches on rolling out a significantly improved search.
Once it's available, I'd certainly recommend trying this again to see if you get better results. And if you don't, let us know. This is exactly the type of scenario we are working together as an organization to improve to provide you with a significantly better digital self-support experience.
Beginning with the first release of the Pega 7 Platform, the PegaRULES Process Commander (PRPC) designation is no longer be used.
All Pega 7 releases (major and minor) refer to the core product generally as the Pega 7 Platform. References to specific releases do not use the term Platform.
References to minor releases use the convention Pega 7.n.n, for example, Pega 7.1.9. The term Maintenance Level is no longer used.
Deployment Guide titles from Pega 7.1.9 onward use the term Platform in their titles. Earlier deployment guide titles do not include the term Platform.
PDN Articles that pertain to deployment issues and refer to deployment guides might include Related Content with a few links to illustrate deployment guide choices as examples of the application server and database application sets that are supported. Alternatively, the Related Content section might simply link to the Deployment Guides landing page.
- the article I started from referenced the Upgrade Guide with static text, rather than a link. A link would have saved me the trouble of searching and avoided the issue of naming convention changes.
- the title for the upgrade guide looks like an attempt to bridge the evolving naming conventions, but it ended up matching none of them. Oops. On the other hand, linking to the directory of guides (leaving out any specific version reference) would keep the link accurate and useful despite future changes.
Your confirmation of my example is important, and you are correct in highlighting why we cannot link to all (or just one) of the deployment guides (installation, upgrade, or update):
"On the other hand, linking to the directory of guides (leaving out any specific version reference) would keep the link accurate and useful despite future changes."
As Nicholas Loving pointed out, cruising around the PDN landscape -- particularly the Deployment & Upgrades section -- is a good approach for learning what content is available and where it is located (until re-landscaping occurs).
Thanks, Rett. My initial impression is that the new menu organization is a helpful change. Thank, and nice work.
Minor point: is it possible to get to my support portal with one click? Right now, it looks like the new way is to get there with two clicks, via this page, https://pdn.pega.com/about-customer-support, which has the effect of reminding me to try the Mesh support community.
That's probably a good thing. Anyway, I'm just checking to make sure I'm not missing something :-)
Thanks for the feedback. I know it's a bit of a tease, but this week's PDN updates are a step toward providing you with a more cohesive digital experience, which, of course, includes self-support. Stay tuned
Nice. I get the same result with that string, "Pega 7.1.8 Upgrade Guide"
Of course, searching is easy when you know the right answer before you start ;-)
So I retried the same search progression I tried at the start of this thread. I saw better results with that, too. Excellent.
If you follow the numbering from my original steps:
2) got same result
3) here's the improvement:
"...I modified my search to follow the naming convention and searched for "Pega 7.1.8 Platform Upgrade Guide"
This gives me the 7.1.8 upgrade guide as the third hit. Two steps to get where I need isn't bad at all. If I had those results from the start, I probably wouldn't have felt any need to open this discussion. Of course, then I would have missed out on some insights, especially the direct link to all the upgrade guides, so I'm glad I started the thread.
Mary Carbonara's idea to replace the static text title with a link is still relevant and even better, but it's clear that you guys worked some behind-the-scenes wizardry to improve the search logic. Nice.
Confirming Dani Nordin's reply to you, I agree that the best way is to click the giant Get Support icon on the PDN home page. And, as Dani mentioned, the performance on verifying account creds is very slow, a long busy indicator spins interminably. Perhaps a coincidence, but I found that refreshing the page during the busy-spin displayed the My Support Portal page.
I also observed that one-click access to My Support Portal is available by hovering on the Support header to display the menu. Clicking My Support Portal on the Support menu is a one-click gesture.
Thanks for helping us all get acquainted with the new [fab!] PDN.
Thanks for the news, Mary. Big thumbs up from me for replacing the PDF content. Don't get me wrong - the PDF guides have been valuable over the years and there is value in having a doc with a deliberate beginning, middle and end. However, I assume the new approach will be more linkable/searchable, and that would be a valuable improvement.
please excuse me adding something here even though the discussion seems to have come to a close. But, I would want to share an info that might come in handy for Elliott and other Mesh members as well.
From my experience, Pega Mesh search more often yields useful results than PDN. More so, searches in Mesh also cover PDN! This way a search in Mesh using Pega 7.1.8 Platform Upgrade Guide yields this discussion first (congrats ). Second is the document that Elliott actually searched for!