We have a requirement to open the work time by clicking a link in the email. To achieve this, we are using worklink correspondence rule, which is provided OOTB. This correspondence in turn uses work-.open activity to open the work item by using pzInsKey.
However, this is working only when we use the developer portal's URL (/prweb) and with the developer credentials.
When we try this with end portal url (.../prweb/SSO) and provide the end user credentials, we see the following error.
In this regard, can someone help us with what is the privilege it is looking for or how to find out the problem with this. Because, we are not able to trace this session as we get this error as soon as the authentication is done.
And also, we are using the same roles and application for end users as we are using for developer's access group with the only difference of portals.