How to get agent queue number | Collaboration Center

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Member since 2015

Cognizant

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How to get agent queue number

Hi,
I need agent queue number to restart the agent using agentutils API (restart queue). I am using 6.1.

How can I get agent queue number? Is there any API or method to get queue number?

Thanks,

Kousik

Low-Code App Development

System Administration

Cognizant

replied to MdKousik

Is there any solution to this?

PEGA

replied to MdKousik

Hi Kousik,

Have you checked .pxQueueItemID parameter ? https://pdn.pega.com/how-asynchronous-service-processing-works#qid

What's the type of your agent? Is it Standard or Advanced?

Thanks,

Habeeb Baig

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