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Dat Thanh Diep (DatThanhDiep)
CIBC

CIBC
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DatThanhDiep Member since 2016 15 posts
CIBC
Posted: January 6, 2017
Last activity: January 20, 2017
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How to get incoming emails' data in Pega 7

Hi All,

I have set up an Email Listener for approval task. Everything works properly.

Now, there is a requirement that the application needs to capture the "email from" from incomming emails.

I know that there is a Request tab in Service Email, but I do not know how to configure mapping. In my case, there is a property called "EmailFrom". I want to copy the value of the "from" to my "EmailFrom" property. This is how I configure service email. But when I run the case, it always show blank.

Can someone show me how to achieve the requirement? I appreciate your help.

p/s: For more information, I am working on version 7.2.

Thanks,

Dat

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