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SVeeraVikramReddy Member since 2012 5 posts
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Posted: May 23, 2016
Last activity: May 26, 2016
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How to handle multiple webservice calls in an agent activity effectively?

Hi,

We have a requirement where we need to build a webservice request xml using the following data, from an agent activity.

  1. Data from Clipboard Pages
  2. Data from Obj-* Calls
  3. Data from multiple webservice calls (Response from these service calls)

We are find with points 1 & 2 above. Only issue we have is with Point 3. Challenges with point 3 are mentioned below:

  • Multiple webservice calls is consuming more time
  • Since, this is an agent activity and some thousands of items are getting queued, the processing rate is becoming very slow
  • Handling of SOAP-Faults is again a challenge

Hence, to make it simple, can any one provide suggestions on the below question.

How to handle multiple webservice calls in an agent activity effectively?

Thanks & Regards,

S.Veera Vikram Reddy,

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Message was edited by: Vidyaranjan Av | Removed Personal Information

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