Posted: 24 Apr 2020 3:42 EDT Last activity: 14 Jun 2021 7:38 EDT
how to handle the visibity of sections present in pycaseactionarea of Interaction class from pycaseactionarea of service case clas
We recenty migrated our enviroment to pega version 8.3 with Customer service frame work .
Scenrio and Context
1) when we create an interaction perfrom harness ->CPMperfromInculdes-> pycaseactionArea of Interaction class gets loaded.
2) when we create service cases for that interaction . perfrom harness ->CPMPerfromInculdes-> pycaseactionArea of the work class gets embeded inside pyCaseActionArea of the Interaction Class
(Attached the Live UI snap shot )
Now we have few application specific sections which we are showing inside CPMperfromInculdes /pycaseactionArea of Interaction class and it has to be show only we are in interaction context / only when interactions are created .
when we start creating the service cases . we should hide few application specific sections which are there in the CPMperfromInculdes / pycaseActionArea of the Interaction class .
how to achevie this requirment ?
Challenges which i am facing now
1)both service case and the Interactions are in different thread context .
****though we have D_CSrecents datapage which provides a linkage .which i can use them in visibity conditons in interaction class section ***
2) how to refresh the pefrominculdes section of Interaction class as soon service case gets created . becase only perfrom harness and the sections of service case work class is getting refreshed when we create a service case.