V N K Srujan Kollisetty (KrishnaSrujan)
US Department of Veterans Affairs
Lead System Architect
US Department of Veterans Affairs
KrishnaSrujan Member since 2017 5 posts
US Department of Veterans Affairs
Posted: January 18, 2018
Last activity: February 8, 2018
Posted: 18 Jan 2018 22:04 EST
Last activity: 8 Feb 2018 10:16 EST

How to implement Custom Email Listener for EWS

I would like to know the steps/approaches to implement custom email listener. Our organization doesn't support IMAP/POP3 and we are looking for implementation with EWS. Can anyone please share any prior experience with implementation with EWS.

One approach we were thinking is implementing an agent which will invoke a service to poll the new emails and then process the email in the agent activity. Will there be any flaws in that? How Pega achieves forwarding the unprocessed emails ? Is it just through SMTP ?

Pega Sales Automation has a plug-in for Microsoft Exchange. It will be great if someone from that engineering team can comment on this.

Pega Customer Service Low-Code App Development Data Integration Java and Activities Case Management
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