Question

2
Replies
150
Views
Close popover
Gangatharisiny Kanagaratnam (GangaR34)
RPM Technologies Inc

RPM Technologies Inc
CA
GangaR34 Member since 2019 23 posts
RPM Technologies Inc
Posted: February 26, 2020
Last activity: February 27, 2020
Solved

How to indicate progress of a case

How do you indicate the progress of a case towards resolution?

1)  Update the case status on the appropriate steps.

2)  Configure a case notes field to capture progress information .

One source says the answer is 2, but I think it is 1.  Please clarify.  Thanks.

Pega Academy