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GangaR34 Member since 2019 23 posts
RPM Technologies Inc
Posted: 7 months ago
Last activity: 6 months 4 weeks ago
Solved

How to indicate progress of a case

How do you indicate the progress of a case towards resolution?

1)  Update the case status on the appropriate steps.

2)  Configure a case notes field to capture progress information .

One source says the answer is 2, but I think it is 1.  Please clarify.  Thanks.

Pega Academy
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