Case notes gives you information on various events occurring in the case but it doesn't clearly indicate the status to the end user. You can see different Case status like new, open, pending, resolved-completed... Which clearly indicate the status of the case at every step to the user.
Hope this helps
Posted: 10 months ago
Updated: 10 months ago
Posted: 27 Feb 2020 11:31 EST Updated: 27 Feb 2020 15:25 EST