Question
How to initialize child case created through page list.
Hi All,
I have a requirement to create child cases from the Page list, have to populate child case fields from Page list.
For example: Say Page list ABCList has 3 pages. ABC(1),ABC(2),ABC(3). I will have 3 child cases- Child-1, Child-2, Child-3. How to Initialize Child-1 with Properties from ABC(1), Child-2 with Properties from ABC(2), Child-3 with Properties from ABC(3).
Thanks,
Divya
Hi Marc,
Thank you for the reply. Yes we are using Split of each, and using Create Child case smart shape to create the cases.
Im able to create the cases using Page list ABCList in split for each. Number Child cases created would be equal to length of the Page list ABCList.
Requirement is:
To populate UI of ChildCase-1 with Page ABCList(1), ChildCase-2 with Page ABCList(2). In Child case type, there is stage for Approval, were again split for Each is used on page list Approverlist to Route the assignments for Routing.
please let me know how to achieve this.
Thanks,
Divya
When using a Create case smart shape, you can select create multiple cases using a list which will ask for the page list and if select the Copy page data to the new subcase, then the data from each page of pagelist would be copied to the respective case.
Please find the below screenshot for more details.
Hi.... thank you for the reply, i tried this method but its creating the parent case instead of the child case type.
Please let me know if im missing anything here.
thanks,
Divya
Did you select Create Child Case? Could you please reattach the screenshot.
Yes, i selected Create Child case. Create the following case is ChildCase, Starting process is Child Case.
Checked - Create multiple cases using list, list field- ABCList and checked- Copy page data to new subcase
Sorry, Im not able to attach screenshots.
It could be the context issue. Can you try selecting the Other in the case and give Class and starting process.
Please find the below screenshot for more details.
I tried giving [Other] and class- ABC-Work-Parent-ChildCase, starting Process- pyStartCase. But its again creating Parent case, please let me know if im missing anything.
Thanks,
Divya
Hello,
Can you work with a SpliForEach shape and start the child case creation inside.