Using the Email/facebook channel, based on the keywords in content of the email i need to create different cases. please let me know if this can be achieved. i have created a email channel and configured it to my mailbox.
Seems no one understand the question, we have installation guide for all products but for Pega IVA, it is not coming as framework. it is download similar to Pega platform where we need to setup DB, application server etc., But there is no installation guide for IVA.
Hi, IVA isn’t something you need to install. E-mail channel and WebChatbot is available OOTB as part of platform. FacebookMessenger channel is an integration with 3rf party service and it is available as component, you can download it from Exchange, import to your Pega platform and add this component to your application.
There’s no installation guide as this is something bulit-in. You don’t need to install it.
The situation could be different if you want to use IVA within the Customer Service application - this could require some additional steps - is this the case?