Question
How is Interaction History loaded into Strategies?
From what I understand there are only 2 ways to import Interaction History into Strategies - Either use Import Interaction History shape and Import Proposition Data shape with Enable Interaction History checkbox selected. However, there is no details provided how this Interaction History is made available, how it can be used in both case, and mainly what is the difference between the 2 approaches.
Also, are there any more ways of importing Interaction History into Strategies than what I have mentioned above?
Please provide more details on how we can use Interaction History in Strategies.
HI,
Based on my learning, yes, you can use either "import Interaction History" or "Import Proposition Data" two ways to import Interaction History into Strategies.
Both Interaction History and Proposition Import components have property mapping and conditions, to call strategy function loadInteractionHistory with all parameters specified.
To me, there is no big difference between them.
Thanks,
Susan