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Viswa_CG Member since 2017 12 posts
Capgemini
Posted: 3 years ago
Last activity: 3 years 1 month ago
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How is Interaction History loaded into Strategies?

From what I understand there are only 2 ways to import Interaction History into Strategies - Either use Import Interaction History shape and Import Proposition Data shape with Enable Interaction History checkbox selected. However, there is no details provided how this Interaction History is made available, how it can be used in both case, and mainly what is the difference between the 2 approaches.

Also, are there any more ways of importing Interaction History into Strategies than what I have mentioned above?

Please provide more details on how we can use Interaction History in Strategies.

Decision Management
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