josenavas Member since 2013 27 posts
Posted: 1 month ago
Last activity: 1 month ago

How to launch modal dialog from Chatbot


We are trying to launch a modal dialog (or overlay) from a Chatbot response. See picture below:

chatbot launch dialog from link

Is there a way to launch a modal dialog when I click the blue link?

I know Chatbot implementation used in CS Self-Service provides a similar functionality in which you can link to Pega KM categories and show the article in a new window (see attachment). However, our Chatbot implementation exists outside self-service and uses a keyword search approach.

Thanks for any thoughts on this :)

-Jose N

Pega Intelligent Virtual Assistant Pega Customer Service 8.4 Conversational Channels Communications and Media
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