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Jose Navas (josenavas)
Hoverstate
Jose Navas
Hoverstate
SV
josenavas Member since 2013 37 posts
Hoverstate
Posted: September 23, 2020
Last activity: September 23, 2020
Posted: 23 Sep 2020 0:11 EDT
Last activity: 23 Sep 2020 0:28 EDT

How to launch modal dialog from Chatbot

Hi,

We are trying to launch a modal dialog (or overlay) from a Chatbot response. See picture below:

chatbot launch dialog from link

Is there a way to launch a modal dialog when I click the blue link?

I know Chatbot implementation used in CS Self-Service provides a similar functionality in which you can link to Pega KM categories and show the article in a new window (see attachment). However, our Chatbot implementation exists outside self-service and uses a keyword search approach.

Thanks for any thoughts on this :)

-Jose N

Pega Intelligent Virtual Assistant Pega Customer Service 8.4 Conversational Channels Communications and Media