Question
how to make an exception to a case level 'validate' rule?
i leveraged the oob validate rule to validate certain properties when the case is saved, i need to make an exception for a save button. would you please advise? i need to be able to save even though the properties in the validate rule do not have values?
Message was edited by: Vidyaranjan Av| Included category
Exception (Validation error ) is seen after creating the case , when appropriate input is given during the Case Creation screen in dev the caseis getting created but with Exception so kindly help how to move out of the scenario and No OOTB is assighned to relsolve the Exception error (Validation error ), if OOTB was available the rule might have been copied from OOTB to Dev and Exception Error (Validation error ) after creating the case have been Resolved ,So KINDLY HELP.!!!!
Exception (Validation error ) is seen after creating the case , when appropriate input is given during the Case Creation screen in dev the caseis getting created but with Exception so kindly help how to move out of the scenario and No OOTB is assighned to relsolve the Exception error (Validation error ), if OOTB was available the rule might have been copied from OOTB to Dev and Exception Error (Validation error ) after creating the case have been Resolved ,So KINDLY HELP.!!!!
Exception (Validation error ) is seen after creating the case , when appropriate input is given during the Case Creation screen in dev the caseis getting created but with Exception so kindly help how to move out of the scenario and No OOTB is assighned to relsolve the Exception error (Validation error ), if OOTB was available the rule might have been copied from OOTB to Dev and Exception Error (Validation error ) after creating the case have been Resolved ,So KINDLY HELP.!!!! !
Hello Krishna,
I am not sure I follow your statement above. Are you saying you have a similar question to the use case mentioned in the orginal post and you attempted the method mentioned by Eric and after performing said steps you get an exception. If so please provide screen shots to communicate this sequence and the exact error versus input.
I assume this is common. For instance, is your situation something like "the zip code is required so we won't let you SUBMIT without entering one, but you can SAVE without entering one since you'll be entering it later before you SUBMIT" ?
How you actually code it would depend on whether you are using client-side validation or not, since client-side means the browser script code needs to handle it.
However, the GENERAL logic is something like:
if (doingSubmit())
if (!zipCodeSupplied())
reportError ("zip Code required");
else
doSubmit();
else
if (doingSave)
doSave();
I suggest you look at what the options are for actually conveying this with ootb pieces both for the client-side validation and for the server-side validation using validate rules.
/Eric