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Raghav Koundinya B (Raghav_Koundinya)
PEGA
Manager CRM - Sales Automation
Pegasystems Inc.
IN
Raghav_Koundinya Member since 2011 4 posts
PEGA
Posted: November 7, 2016
Last activity: December 1, 2016
Posted: 7 Nov 2016 10:40 EST
Last activity: 1 Dec 2016 15:06 EST
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How to map WorkBaskets to operators created from AD (active directory)

Hi All,

We have a requirement to use SAML authentication. Where we will get operator details (e.g. Orgname, Access Group etc) from Active directory. But we need to map work baskets to those operators. 

E.g: We have 3 Operators OP-X,OP-Y,OP-Z and 3 WorkBaskets WB-A,WB-B,WB-C

OP-X should be Configured WB-A

OP-Y should be Configured WB-B

OP-Z should be Configured WB-C

So can we do that automatically or Is it going to be an admin task which is a manual step.

 

 

Data Integration
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