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Sree Ram Kumbham (SreeRamK5970)
American Express
Sr Engineer
American Express
SreeRamK5970 Member since 2014 1 post
American Express
Posted: June 18, 2015
Last activity: July 18, 2017

How to modify Call variables and send them to CTI

We have implemented Pega Call 6.3, Integreted with CISCO ICM CTI link engine, we have a scenario where a call has to be transferred to another department, we have to update call varaibles and send the updated call variables to CTI, may I know how can we acheive this?

I am trying to change the XML Params we sed in Transferinitiate activity but CTI fols say that the Call Variables are not updated with this change.

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