Question

6
Replies
2863
Views
Close popover
Cloe Walker (CloeW938)
IT Solution Service

IT Solution Service
SG
CloeW938 Member since 2018 150 posts
IT Solution Service
Posted: July 30, 2018
Last activity: August 22, 2019
Closed

How to name Stage and Step

Hi,

From business perspective, what is the best practice of naming Stage and Step?

1. What are these two definitions?

2. Does Step have to be assignment shape (human interaction)? Or if within a flow rule everything is utility shape (automatic), still do they become Steps?

3. In my scenario I have only one shape in each stage. In that case, I tend to name the Step as the same as Stage but I feel having the same name between Stage / Step look kind of strange. In that case how do people handle naming? Select different wording or am I doing something wrong?

4. If there are any best practice on these I would like to follow.

Thanks,

***Edited by Moderator Marissa to update platform capability tags****

Case Management
Moderation Team has archived post