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Ashfaaque Member since 2015 13 posts
Virtusa
Posted: 4 years ago
Last activity: 4 years ago
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How to navigate back to the Interaction from confirm harness in CPM ?

Hi,

Scenario:

1. Create an Interaction

2. Open a Service Request from Add Task

* The Service Request locates previously created Service Requests based on some filters

* Will load the matching Service Requests based on the filters in a grid

3. Open a particular service request by selecting it from the grid

4. If the service request is in the Resolved-Completed Status it will open the confirm harness.

In this case i need to navigate back to the Interaction from the confirm harness. Is there a way that i can do it ?

Pega Customer Service
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