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Accenture
Posted: September 4, 2019
Last activity: October 3, 2019
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How to open a case directly in pega portal on a button click from third party web application
Hi,
Can we open a case directly in pega portal on a button click from third party web application by passing only case id. after opening the case, user should be able to perform all other case manager portal functionality.
I know that DWA will only provide single assignment of case for user to perform, but it wont launch portal.
Posted: 1 year ago
Can you provide more information on this? like how it works and will it open a pega portal and display a particular case opened in portal tab when invoked from third party application?
You can use URL mapping to open a case from another website/portal. You can find url mapping rule n records under Technical.
Pega ships with one rule by default(pyDefault) you can check the same and configure accordingly.
Note: User should be logged in to Pega app.