Question

2
Replies
810
Views
 Mohammad Gouse Shaik (MohammadS4753)
Accenture
Associate Manager
Accenture
AU
MohammadS4753 Member since 2013 49 posts
Accenture
Posted: September 4, 2019
Last activity: October 3, 2019
Posted: 4 Sep 2019 9:26 EDT
Last activity: 3 Oct 2019 11:57 EDT
Closed

How to open a case directly in pega portal on a button click from third party web application

Hi,

Can we open a case directly in pega portal on a button click from third party web application by passing only case id. after opening the case, user should be able to perform all other case manager portal functionality.

I know that DWA will only provide single assignment of case for user to perform, but it wont launch portal.

Data Integration
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 1 year ago
Updated: 1 year ago
Posted: 7 Sep 2019 16:56 EDT
Updated: 22 Jan 2020 1:57 EST
Pardeep Sharma (PardeepS1131)
Societe Generale SA

Societe Generale SA
IN

You can use URL mapping to open a case from another website/portal. You can find url mapping rule n records under Technical.


 


Pega ships with one rule by default(pyDefault) you can check the same and configure accordingly.


Note: User should be logged in to Pega app.


 


 
Posted: 1 year ago
Posted: 3 Oct 2019 11:57 EDT
Mohammad Gouse Shaik (MohammadS4753)
Accenture
Associate Manager
Accenture
AU

Can you provide more information on this? like how it works and will it open a pega portal and display a particular case opened in portal tab when invoked from third party application?