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 Mohammad Gouse Shaik (MohammadS4753) Accenture Associate Manager
Accenture
AU
MohammadS4753 Member since 2013 50 posts
Accenture
Posted: September 4, 2019
Last activity: October 3, 2019
Posted: 4 Sep 2019 9:26 EDT
Last activity: 3 Oct 2019 11:57 EDT
Closed

How to open a case directly in pega portal on a button click from third party web application

Hi,

Can we open a case directly in pega portal on a button click from third party web application by passing only case id. after opening the case, user should be able to perform all other case manager portal functionality.

I know that DWA will only provide single assignment of case for user to perform, but it wont launch portal.

Data Integration
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Posted: 2 years ago
Updated: 2 years ago
Posted: 7 Sep 2019 16:56 EDT
Updated: 22 Jan 2020 1:57 EST
Pardeep Sharma (PardeepS1131) Societe Generale SA
Societe Generale SA
GB

You can use URL mapping to open a case from another website/portal. You can find url mapping rule n records under Technical.

 

Pega ships with one rule by default(pyDefault) you can check the same and configure accordingly.

Note: User should be logged in to Pega app.

 

 
Posted: 2 years ago
Posted: 3 Oct 2019 11:57 EDT
Mohammad Gouse Shaik (MohammadS4753) Accenture Associate Manager
Accenture
AU

Can you provide more information on this? like how it works and will it open a pega portal and display a particular case opened in portal tab when invoked from third party application?

We'd prefer it if you saw us at our best.

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