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MattE166 Member since 2017 13 posts
Architech Solutions LLC
Posted: December 4, 2017
Last activity: December 12, 2017
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How to open results using a UI action set with cases of differing statuses?

Hello PEGA Community,

We have a requirement to open work items from a grid populated by assignments and resolved cases (screenshot of grid attached). We have implemented to open these assignments using Open-Assignment as an On-Click action (screenshot of action set also attached). This works for the non-resolved assignments, but for resolved cases it does not open them. We want to be able to open both assignments and resolved cases in PEGA 7.2.2. Would ideally use a when rule/expression to run either Open-Assignment or Open-Work By Handle based on whether or not the case was resolved, but there is no ability to split the action set with a decision through a UI action alone.

Is there an easy way to get this working using an OnClick-RunActivity action with the proper parameters being passed in based on the grid results we have to work with? If not using an activity, how can we implement this requirement to fix the resolved cases issue?

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