Pega Robotics (OpenSpan) provides an product feature that tracks application events and reports those events to our analytics cloud service database through OpenSpan Management Console. This particular product feature is called Work Force Intelligence.
This product feature helps to reveal how your users interact with your desktop application. You can easily track how often user's visit application screens, the idle time of users, and button click events with this product feature.
Below is a link that goes into further detail and provides a documentation guide on using WFI.