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ShathaA0 Member since 2018 2 posts
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Posted: 2 years ago
Last activity: 2 years 5 months ago
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How to prevent User from creating new case

Hi team,

I have a Question about

How to access the unresolved case "Pending"?

and where pega save these cases data?

I need to prevent the user from creating new case based on some property exist in the unresolved cases.

Example:

If the user selected the major as "IT" in one of the unresolved case, I will prevent him now from creating any case with same major until the case status is resolved.

Note: I will check with many properties not only one.

***Edited by Moderator Marissa to update categories***

Case Management
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